Monday, 31 July 2017

Confusing and frustrating experiences with Scottish Power website. What is new?

Why is it when I use the Scottish Power website trying to enter my meter readings it is always a confusing and frustrating experience? 

I transferred tariff at the end of May and my account still shows the old tariff name. In order to find out the actual costs for my new tariff it is like trying to find a needle in a haystack - I think I have found it by printing out 30 pages of price tables. And when I try to enter in my meter readings I must now go into several different screens. If you happen to enter a reading into the wrong screen the site allows you to do so but then rejects any subsequent readings made on the same date. I am also yet to find any way of contacting them except by telephone. And this from a company that states 86% of customers are satisfied with their online experience. One wonders what website these good folks are actually using!? 

And anyone that thinks I can just change supplier is wrong. Due to the type of heating I have I can have any electricity supplier I like as long as it is Scottish Power. In other words they can do anything they like and I am completely powerless to do anything. That is the privatised energy market in the UK for you. Wonderful isn't it?