Further to my post of 03.11.2012 I decided also to email Royal Mail direct regarding the Cubie Street closure and the below is what I received back from them. I have today subsequently responded which will follow in a separate post...
Dear Mr Crawford
Thank
you for your e-mail in relation to the closure of Glasgow Cubie Street
Delivery Office. I am sorry if this has caused you any concern or
inconvenience.
We do not take operational changes such as this lightly and give them a great deal of thought including a 6 month consultation period with our trade union colleagues. All parties are in agreement that it is vital that we change to enable investment in new technology and equipment and upgrade operational facilities. This helps to ensure we have a world class organisation which will provide the most efficient and effective network for delivering the post and a safe working environment for our people.
Whilst I understand your concerns I would like to reassure you that Royal Mail has amalgamated offices before and we will be working to ensure that there is a smooth transition. We appreciate any changes may impact on our customers and our planning activities always give due consideration as to how we can best protect and serve their interest. This will continue to be a top priority during any operational changes. Such considerations include the way we collect mail for delivery and how customers can collect undelivered mail.
If you are unable to visit your nearest Delivery Office to collect undeliverable items, we can arrange a redelivery back to your address or an alternative address within the same postcode area free of charge or to a local Post Office for a small fee (please note Special Delivery items cannot be delivered to an alternative address). This can be arranged by calling the number on the 'Something for you...' card we leave or by visiting www.royalmail.com/redelivery.
Thank you for contacting us about this matter and we hope you will find our reply both helpful and informative. Please accept our apologies once again, and if we can be of any more help, please get back in touch.
Regards
Diana Reid
We do not take operational changes such as this lightly and give them a great deal of thought including a 6 month consultation period with our trade union colleagues. All parties are in agreement that it is vital that we change to enable investment in new technology and equipment and upgrade operational facilities. This helps to ensure we have a world class organisation which will provide the most efficient and effective network for delivering the post and a safe working environment for our people.
Whilst I understand your concerns I would like to reassure you that Royal Mail has amalgamated offices before and we will be working to ensure that there is a smooth transition. We appreciate any changes may impact on our customers and our planning activities always give due consideration as to how we can best protect and serve their interest. This will continue to be a top priority during any operational changes. Such considerations include the way we collect mail for delivery and how customers can collect undelivered mail.
If you are unable to visit your nearest Delivery Office to collect undeliverable items, we can arrange a redelivery back to your address or an alternative address within the same postcode area free of charge or to a local Post Office for a small fee (please note Special Delivery items cannot be delivered to an alternative address). This can be arranged by calling the number on the 'Something for you...' card we leave or by visiting www.royalmail.com/redelivery.
Thank you for contacting us about this matter and we hope you will find our reply both helpful and informative. Please accept our apologies once again, and if we can be of any more help, please get back in touch.
Regards
Diana Reid
Customer Service Advisor
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